FAQ
Your questions, answered
Everything a healthcare facility wonders before equipping its hot-beverage service: trial, costs, service, French manufacturing, gelled water and dysphagia.
Frequently asked questions
How does the free trial work?
We install the equipment in your facility, train your teams, and you test it for one week in real conditions. If it's not a fit, we take it back at no cost.
What does the all-inclusive package cover?
Equipment, maintenance, consumables and team training. You have a single point of contact and a controlled cost.
What is the service response time?
We intervene within 24 to 48 hours, across France.
Are your solutions made in France?
Yes. We design and manufacture our solutions in our workshop in Collégien, in Seine-et-Marne (France), since 2007.
Are you referenced by UniHA?
Yes, Mug6tem is referenced by UniHA, the purchasing group for French healthcare facilities.
Which facilities do you equip?
Nursing homes, hospitals, clinics and care facilities, across France.
How do you reduce waste and costs?
Each drink is made per serving, on demand, at the right dose. This cuts volumes by 10 to 20% compared with jug preparation, and shortens the morning round.
What is gelled water and what is it for?
It is a texture-modified drink that safely hydrates people with swallowing disorders (dysphagia), reducing the risk of aspiration.
Do you offer a demonstration or a technical sheet?
Yes. You can request a product's technical sheet via the form (reply within 48 working hours), or request a free trial to test in real conditions.
Where are you located and how can we reach you?
Our offices and workshop are in Collégien (France). You can reach us by phone on +33 1 60 05 69 01 or through the contact form.
Try it
Another question? The best answer is the trial
Test our solutions free for one week in your facility, or write to us.